0114141868

Welcome to our store ( Black Eyes )!

Frequently Asked Questions

shopping

How can I submit a product order in Black Eyes?

If you have actually chosen and you want to buy one of our products, then you can easily buy it with a few clicks.

Go to the page where your product is displayed and click on "Add to Cart". You will be directed to the shopping cart and you will be provided with two options: either "continue shopping" or "go to checkout" if you have already finished shopping. If you are a new customer, you will have to register first with all your contact details. Otherwise, click on "Already Registered", then sign in with your first email and password.

You are free to choose the form of payment you want, check the order, and click Sign out. Stay relaxed and we will take care of all the rest.

How can I register?

You will find on the top of the left side of the page the registration link, click on it and make sure that you have appropriately filled in the all the boxes with the mark

Click on ‘send’

Congratulation! Now, you own an account and we are ready to start shopping.

What if I forget my personal password?

It’s so easy to change your personal password. Please go back to ‘Black Eyes’ website, click on the button ‘sign in’ then click on ‘I forgot password’. Type your e-mail address then click on the button ‘send’. Your new password will be automatically sent back to your e-mail address.

Recovery and replacement:

How can I return an item?

You may visit the Shipping and Returns page, where you will find all the needed information related to product return and exchange.

What is the return notification period?

We are offering our customers a 14-day notification period for return. Please note that the products must be in the original packaging and must be unused. For more details, please visit the Shipping & Returns page, where you will find all you need to know about product return and replacement.


Can I get my money back? How Can I get my money? You can contact us in case you want to refund and this has to be done within 14 days of purchase. For more details, please visit the Shipping & Returns page, where you will find all the needed information to know more about product return and replacement.

How long does it take to recover the switch return?

The sooner you tell us you want to start the return process the better! For more details, please visit the Shipping & Returns page, where you will find all the needed information to know more about product return and replacement.

I have changed my mind. Can I still terminate the order before I receive the product?

If you want to terminate the order, the common rule is that the sooner you notify us the better! Cancellation will depend on whether the product has been shipped or not. Generally, this happens within two working days. Therefore, we offer you the possibility of canceling your order at a very early stage. If this is the case, please send us a request by contacting us and we will take care of everything. However, if it has been already shipped, we will not be able to cancel it. At this point your next best option is to return this product if you are not satisfied with it. For more details, please visit the Shipping & Returns page, where you will find all the needed information to know about product return and replacement.

Payment methods

What are your accepted payment methods?

-credit cards

In Black Eyes, we are currently accepting Visa and MasterCard credit cards.

Cash on delivery

We accept cash on delivery. With this service, you have the choice to pay shipping company in cash upon receipt of your order. Please note that this service is only available for orders within Saudi Arabia.

PayPal

We provide Paypal as another alternative payment method! All you have to do is to select PayPal as a means of payment (after filling out your necessary customer information) and move to "buy now". You will be automatically redirected to your PayPal account where your credit card details and address will be displayed as well as your desired purchase. When you click on "Pay Now" , the amount will be sent to Black Eyes. If you do not click the "Pay Now" button within 30 minutes, your order will be cancelled.

Is the Black Eyes private website a trusted one for online payment?

We are actually using the leading encoding criteria in the industry! This will encode the data you are supposed to offer us.

And guarantee its being safe and not being at a third part’s disposal. From your part, and what is more important is protecting your personal password.

Your personal information will be used only in practical orders and to provide you with the best service. Your information will not be shown to any third party under no circumstances.

For more information, please review the terms and conditions.

My credit card details have been rejected!

What can I do?

If you have tried to place an order but the payment has not been accepted, you can still choose the cash on delivery option. We recommend that you check your bank so that the next purchase will be easy and direct.

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Products:

How can I look for a product in Black Eyes?

Just enter what you were looking for in the search zone which is on the left upper side of the page and it will give you all the relevant products related to your query. We are offering you the possibility to focus your search through the advanced search bar on the left which will be displayed with your special search results.

How do I search for a Black Eyes ID product?

How can I provide feedback on the product I purchased?

We always welcome all kinds of feedback on all of our products You can contact us and we will come back immediately.

Delivery

Where do you deliver?

We will deliver this product bought through our shipping partner, Aramex. Bought products will be delivered to your doorstep either at home or in the office.

Please note that shipping rates will vary from a country to another depending on the weight of the product and the country where it was shipped.

How much does delivery cost?

Shipping rates vary from a country to another depending on the weight of the product and the country shipped to you from the time it takes the order to be delivered.


Most Black Eyes customers based in Saudi Arabia are supposed to receive applications within 2-6 working days of their disposal. But if you are outside Saudi Arabia, this may take a little longer for you to receive your product.  You can always track your order to check the latest status of its shipping

How can I track my order?

If your order is longer than the expected time frame, please contact our customer service team via our contact form or call us at 009664141868